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General Manager - Tap House Cooperstown

General Manager - Tap House

Full Time • Cooperstown
Brewery Ommegang is recognized as a leader in the high-end beer segment.  Brewery Ommegang is proud to be part of the Duvel Moortgat family of breweries which also includes Duvel USA and Boulevard Brewing Company.  As the fourth largest craft brewery by volume in the United States, our beers and cider are built by our people, who are bound together by a devotion to our products and customers.  We offer a competitive salary, employee bonus, medical/dental, 401k, educational assistance, parental leave, and other wonderful employee perks and benefits! 
 
SUMMARY 
 
The General Manager oversees and coordinates the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service satisfaction, food quality, cleanliness, and sanitation. 

DUTIES & RESPONSIBILITIES 

  • The General Manager leads every aspect of on-site visitation at Brewery Ommegang, creating an exceptional, elevated experience for all guests that benefits a super-premium brand
  • Oversee our three primary onsite businesses, with a combined revenue of roughly $3.5MM: 
    • Café
    • Retail store
    • Catering/on-site events 
  • Develop and lead first-rate training programs for all consumer-facing employees within the visitor center (Taphouse), in collaboration with brewers and external resources, as required
  • Create, update, and maintain SOPs, training checklists, and recipe books
  • Create a ‘culture of excellence’ throughout the Taphouse that is both demanding and rewarding for all employees, leading to increased effort on each employee's behalf and retention over time
  • Work with managers to increase profits per sale and control personnel cost
  • Oversees the Café Front of House Manager, Tours and Store Manager, Executive Chef, and Events Coordinator 
  • Align with the Events Coordinator to ensure efficient and effective execution of both on and off-site events
  • Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons
  • Work with the Executive Chef to ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards
  • Complete administrative and human resource paperwork and communication in an organized and timely manner
  • Ensure all equipment and property is kept clean and in good working condition through inspections and preventative maintenance programs
  • Control cash and receipts by adhering to cash handling and reconciliation procedures
  • Fill in where needed to ensure efficient operations and guest service standards are met
  • Work with Executive Chef and Store Manager to maintain inventories and the cost of goods sold
  • Ensure compliance with company policies, ADA, NYSLA, building code, and health department regulations
  • Lead regular meetings to communicate company and department information to employees
  • Recommend wage increases and promotions to HR for all personnel under managers’ supervision
  • Oversee the writing and design of the menu for the café
  • Understand and analyze monthly Taphouse reports and communicate relevant information to direct reports
  • Assist in development and planning of marketing, advertising, and promotional activities to increase revenue
  • Sit with the Brewery Leadership Team to discuss current events and planning
  • Work to continually improve our Taphouse business plan by surveying retail demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
  • Provide weekly updates to the Director of Operations on café and retail business, KPI, and personnel issues
  • Embrace the Duvel Moortgat values: Passion, Quality, Sustainability, & Integrity
KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED

  • Bachelor’s Degree preferred or equivalent customer service training
  • Previous experience in a hospitality-oriented business: restaurant management, retail management, and/or hospitality/hotel management (Minimum 5 years) 
  • Must be able to work a flexible schedule when necessary, including holidays, weekends, and company events
  • Ability to operate and use a PC computer, proficient in Microsoft Office suite of programs and POS systems
  • Strong alignment to company culture and values
  • Strong leadership and management skills; ability to foster integrity, mutual respect, unity, creativity, accessibility, and fun for the employees
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Self-motivation and ability to work independently and with limited direction
  • Ability to collaborate and work well with management, peers, and across functions
  • Ability to effectively communicate verbally and in writing
  • Experience with Cost Accounting and budget development 
OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS
 
  • Frequently stand and walk throughout the tap house during shifts, including during peak service hours
  • Frequently lift and carry items up to 50 lbs, such as beer kegs, cases, and supplies
  • Occasionally bend, stoop, kneel, or climb ladders to access storage or assist with maintenance
  • Frequently uses hands and arms to operate POS systems, handle inventory, and perform administrative tasks
  • Occasionally work in hot, cold, or noisy environments, especially during events or high-volume periods
  • Rarely sit for extended periods, as the role is highly active and supervisory
  • Occasionally works extended or irregular hours, including nights, weekends, and holidays, based on business needs
Compensation: $80,000.00 - $87,500.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.